Terms of business – KYO Sushi

Valid from 26. 10. 2026

This page is a translation of the Czech terms of business; the Czech version is binding.

1. Who we are

Seller: Kyo-group s.r.o., company ID (IČO) 23526980, registered office Antonína Sovy 1485/25, 747 05 Opava, zapsaná v obchodním rejstříku vedeném Krajským soudem v Ostravě, oddíl C, vložka 100289.

Premises: KYO Sushi, Horní nám. 58, 746 01 Opava 1. Contact: +420 724 866 789.

These terms apply to orders with pickup in person that you send through the website kyo-sushi.acko.studio. Anything not covered here is governed by Czech law, in particular the Civil Code and the Consumer Protection Act. The website is run for us technically by Feedmetoo s.r.o. (brand ACKO); the contract, however, is concluded with us and we are responsible for the order.

2. How an order works

In the menu you choose items and any variants; in the cart you see the total price.
At the checkout you choose the pickup time and fill in your name, phone and e-mail.
You verify your e-mail with the six-digit code we send you. On a device that remembers it, you do not need the code again.
Before sending, you check the summary: items, price, time and contact. You correct a mistake in the cart or in the form.
You send the order with the button "Order and pay on pickup". By doing so you place a binding order and undertake to pay for it.

The contract is concluded as soon as we accept the order. We confirm acceptance at once on the screen and by e-mail with a link to these terms.

We may refuse or cancel an order if we cannot prepare it (for example an ingredient has run out or we must close for a serious reason) or if there are clear signs of abuse. We will let you know by e-mail. Because payment is made on pickup, nothing needs to be refunded.

3. Price and payment

Prices in the menu are final, including VAT if we are a VAT payer, and including the packaging that the cart shows separately. If the price changes between adding to the cart and sending, the checkout warns you and the order is not sent without your confirming the new price. You pay on pickup at the premises, by the methods the premises accept. You receive the payment receipt at the premises.

4. Pickup

You pick up the order in person at the premises at the chosen time. The time is an estimate of the preparation and may shift by a few minutes. We keep an order that has not been picked up until the end of that day's opening hours.

5. Changes and cancellation

Call us as soon as possible on +420 724 866 789 to change or cancel. As long as we have not started preparing the order, we cancel it at no cost.

6. Withdrawal from the contract

You cannot withdraw from a contract concluded through the website within 14 days, because it concerns the supply of food and goods liable to rapid deterioration and of meals prepared to your selection (Section 1837(c) and (d) of the Civil Code).

7. Allergens

We state allergens for the items in the menu (numbers 1–14 according to Annex II of Regulation (EU) No 1169/2011). If you have an allergy or intolerance, call us before ordering; our kitchen works with all allergens and we cannot rule out traces.

8. Alcohol

We sell alcoholic drinks only to persons over 18. On pickup we may ask for proof of identity; without it we will not hand over the alcohol and will not charge for it.

9. Complaints

If the order does not match what you ordered or has a defect (an item is missing, the food is spoiled), tell us without undue delay, preferably right on pickup at the premises, otherwise by phone or e-mail, given the nature of the goods no later than on the day of pickup. We resolve a complaint at once, at the latest within 30 days: we prepare the missing or defective item again, reduce the price appropriately, or refund the amount paid. We give you a written confirmation of the complaint.

10. Out-of-court dispute resolution

If we do not resolve a dispute together, as a consumer you can turn to the Czech Trade Inspection Authority, ADR department, Gorazdova 1969/24, 120 00 Praha 2, adr.coi.cz. Consumer protection is supervised by the Czech Trade Inspection Authority, food by the State Agriculture and Food Inspection Authority.

11. Personal data

How we handle the data from your order is described on the Privacy policy page.

12. Conclusion

We conclude the contract in Czech; you may also place the order through the English version of the website. We may change these terms; the version in force at the moment you send your order applies to it.